Privacy Policy

Proton Electric LLC
Effective Date: January 1, 2026

Important Notice Regarding Text Messaging Data

Proton Electric LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our electrical services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

  • Name, email address, phone number and service address
  • Payment information when you pay for electrical work or request an estimate
  • Opt-in records and timestamps for all communication channels (SMS, email and phone)

Non-Personal Information:

  • IP address, browser type and device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication:

  • Records of estimate requests and service requests
  • Appointment details and preferences
  • Service history, project photos and feedback

2. How We Use Your Information

  • Providing estimates and completing electrical work at your home
  • Processing invoices and payments
  • Communicating with you about your requests, appointments, estimates and offers
  • Improving our website and your experience on it
  • Protecting against security issues and fraud
  • Keeping records of your communication preferences and consent

3. SMS Messaging and Compliance

Text Message Program Terms and Conditions

By opting in to our SMS messaging, you agree to receive text messages related to our services, including estimate and appointment confirmations, appointment reminders, customer support and important updates about your job.

Opt-In and Consent

  • You will only receive messages if you have explicitly opted in
  • We keep timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

  • You can cancel SMS notifications at any time by replying "STOP"
  • You will receive a final confirmation message, and no further messages will be sent unless you opt in again
  • All opt-out requests are processed immediately

Message Frequency and Content

  • Message frequency varies based on your estimates and appointments with us
  • Messages relate directly to the services you have requested
  • We do not send promotional content without your specific consent

Help and Support

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as customer service. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing and Disclosure

We do not sell, rent or trade personal information. We may share information with:

Service Providers:

  • Vendors who help us run our business, such as payment processing, estimates, invoicing and scheduling (for example, our Jobber customer request and scheduling software)
  • SMS providers solely to deliver messages you have agreed to receive
  • All service providers are required to keep your information confidential and secure

Legal Compliance:

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers:

  • In case of a merger, acquisition or sale of assets
  • In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data Security

We use reasonable security measures to protect your personal information, including:

  • Encryption of sensitive data in transit
  • Secure access controls and passwords
  • Regular review and updates of the tools we use
  • Breach notification in accordance with applicable laws
  • Secure backups

No method of transmission over the Internet or electronic storage is 100% secure. We use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and visitor behavior
  • Remember your preferences
  • Improve website function and your experience
  • Measure how well our website serves visitors

You can control cookies through your browser settings. Disabling cookies may limit some features of our website.

7. Your Rights and Choices

You have the right to:

  • Access, update or delete your personal information
  • Opt out of marketing emails by clicking "unsubscribe" in our emails
  • Opt out of SMS messages by replying "STOP"
  • Ask how we process your data
  • Withdraw consent at any time for future communications
  • File a complaint with a regulator if you believe your rights have been violated

To exercise these rights, contact us using the information in Section 10.

8. Third-Party Links

Our website may link to third-party websites, such as Facebook, Google and the Better Business Bureau. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Proton Electric LLC.

9. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Proton Electric LLC
Omaha, NE
Phone: (402) 490-4016
Email: info@protonelectricllc.com
Website: www.protonelectricllc.com

By using our website and services, you consent to this Privacy Policy. See also our Terms of Service.